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Shipping & Returns


Depending on the orders physical size. Parts will either be despatched by Royal Mail (up to A3 paper size or lighter than 4kg) or by courier (larger items).  Where tracking details are available these will be forwarded by email for customers reference.

Each order raised online has an electronic log of current order process (a customer can view this by logging into their account history).  Log will show details such as:-

  • Order raised: Order #2165,  26/02/2013 10:15am
  • Payment Received by Credit Card: 26/02/2013 10:17am
  • Design File Checked by Laser Box and Approved for Manufacture:  26/02/2013 12.30am
  • Parts Manufactured in 3mm black Acrylic: 28/02/2013 11:42am
  • Parts Despatched by Royal Mail (likely receipt Friday): 29/02/2013 1:23pm

In addition to the online log of order progress an automated email will be despatched at key milestones for the customers reference (this can be disabled on order or at anytime by de-selecting “Notify me of updates on this order“ on the order page.